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Privacy Policy

Effective Date: July 27, 2025
Website: https://www.lc-concierge.ch

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1. Introduction

La Classe Concierge Service (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or use our services.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.
 

2. Information We Collect

We may collect and process the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Payment details (processed via secure third-party providers)

We do not knowingly collect data from individuals under the age of 18.
 

3. How We Collect Information

We collect your personal information when you:

  • Fill out contact or inquiry forms

  • Communicate with us via email

  • Engage with our website

We may also use cookies or similar technologies to enhance your experience, although no personally identifiable information is collected through cookies without your consent.
 

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and arrange bespoke concierge services

  • To communicate with you about your requests or inquiries

  • To process payments for services

  • To comply with legal obligations
     

5. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared with third-party service providers only to the extent necessary to provide our services (e.g., payment processors, logistics partners). These third parties are obligated to protect your information under strict confidentiality agreements.
 

6. International Data Transfers

As our operations target clients in the USA, Canada, Europe, and the Middle East, your information may be transferred to and stored in countries outside your residence, including Switzerland. All transfers comply with applicable data protection laws (e.g., GDPR and Swiss FADP).
 

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes
     

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict our processing of your data

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@lc-concierge.ch.
 

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no online data transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
 

10. Third-Party Services

We may use trusted third-party tools (e.g., analytics or payment gateways). These services are governed by their own privacy policies, and we recommend reviewing them separately.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

 

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:

La Classe Concierge Service
Email: info@lc-concierge.ch

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